R.O.S.S. Service Coordination Program
Resident Opportunity and Self-Sufficiency

What is a service coordinator?

The role of a ROSS Service Coordinator serves essentially as a liaison between HHA Residents and the programs or organizations available to serve them. A successful program depends grealy on open, honest communication between the ROSS Service Coordinator(RSC), site manager, and the residents of a particular community.

The RSC not only supplies information to address your current needs, but also provides direction as you plan for the future. They will assist the resident to establish goals, identify the barriers to success, and match them to programs and services available to overcome such barriers. Through this process, the resident becomes equipped to accomplish goals such as building personal assets (i.e. additional education) and training for a better job.

You can make a difference for...

Your Family

  • Utilize the programs and services offered at HHA's Family Resource Center with Marcum Terrace.
  • Volunteer at your child's school, attend the activities they participate in.
  • Encourage open communication between all memebers of your family.
  • Work together to accomplish goals.

Your Community

  • Ask for information about clubs or groups that meet in your community.
  • Help strengthen area Resident Councils by attending meeting and providing feedback to HHA
  • Organzie community service and/or improvement events in the community.


  • Continue Education/Career training.
  • Attend workshops and activities offered by HHA.
  • Focus on health and nutrition.
  • Schedule regular physicals and screenings.
  • Continue to seek knowledge, expand your wisdom.

"A successful RSC program depends greatly upon open, honest communication between the program coordinator, site managers, and the residents of a particular community." Sheila Walker
ROSS Service Coordinator

To receive additional information or to schedule an appointment, contact:

Sheila Walker
ROSS Service Coordinator
(304) 526-440 ext. 122
Email: swalker@hwvha.org

You make the commitment.
We will help you succeed.

You have already taken the first step towards securing a better tomorrow for you and yoru family by identifying the need for change. The next step in the proces involves working towards accomplishing them. Unfortunately, this is the point when many people become overwhelmed and give up. Just keeping up the resources available at any given time can prove to be quite a challenge. We can help. As a resdient of HHA, you have the opportunity to request assistance from the ROSS Service Coordinator (RSC) that can provide information about a multitude of topics that can benefit you such as:

  • Health Care
  • Employment
  • Education/GED
  • Child care
  • Literacy
  • Diet and Nutrition
  • Government Entitlement
  • Dental/Vision
  • Job Training
  • Financial Fitness
  • Legal Aid
  • Parenting
  • Transportation
  • Income-based Assistance